FAQ

What is our Late Arrival Policy?
 LATE ARRIVAL POLICY: Arrivals after 22:00 bookings are subject to a $50/h service charge, which we apply towards defraying staffing and administrative cost...
Sat, 3 Sep, 2022 at 6:30 AM
How do I get Refunded a Deposit on Booking.com?
Generally speaking, our partners will not refund an online prepaid stay deposit you have paid online, unless there are extenuating circumstances, there a...
Sat, 3 Sep, 2022 at 6:26 AM
How can I get to the venue?
The map and Contact details are listed within the contact information.You will also receive a confirmation email with location map.
Thu, 8 Mar, 2018 at 5:33 PM
What payment types do you accept?
All payments are processed via PayPal.  Visa, Mastercard, Debit Digital Currency ZCash, Bitcoins, Eth, ltc You may also pay at the time of event. ...
Thu, 8 Mar, 2018 at 5:35 PM
Hostel Privacy Policy and Statement
Effective Date: 6, 2017 This privacy statement applies to Pied-A-Terre Mont-Royal.Com.owned and operated by Pied-A-Terre Mont-Royal. This privacy statement...
Thu, 8 Mar, 2018 at 7:15 PM
Is the linens on the bed (sheets, duvets, pillow cases, etc.) complimentary?
Yes, pillow cases, fitted sheets and flat sheets are all included in your stay. For sanitary reasons guests are advised to not bring your own pillows, sheet...
Tue, 14 Jun, 2022 at 5:11 AM
In the Terms and Conditions, it states you will provide "Clean bed with bedsheets and pillows cases" but in your list of amenities on Booking.com, it states "Towels/Sheets (extra fee)"?
The bedsheets, pillow, quilt and towel are complimentary for every client. You don't have to bring any.  We can also change your towel for free ever...
Tue, 14 Jun, 2022 at 5:13 AM
Is there a place to lock up our luggage and valuables?
We have a safe where you could ask to store your small valuables (like a laptop, or your passport for example), but we also have lockers. We also have camer...
Sat, 3 Sep, 2022 at 6:31 AM
Do we need to bring our own locks?
You don't need to bring any locks and if you need one, we can sell one to you for $2.00.
Wed, 25 Apr, 2018 at 6:16 AM
In terms of the kitchen, is there pots and pans provided? We would like to cook, but we're not sure how much of our we should bring.
Concerning the kitchen, everything you will need is provided and available for everybody here, apart from the food for your lunch and dinner. We have all th...
Wed, 25 Apr, 2018 at 6:18 AM